1. In the event that the customer does not inform in writing within 24 hours that he missed the beginning of the service he purchased and that he will accept the performance later, the Agent has the right to cancel all reservations made on behalf of the customer after 24 hours. In such cancellations, no refund is made to the Customer.
2. If this reservation is within the scope of campaign / early sale, reservation can not be canceled or changed under any circumstances.
3. When the customer requests cancellation or withdrawal up to 15 days before the start of the service, the full amount paid by him is returned to him. However, if a visa has been obtained during international travels, the visa fee will not be refunded.
4. If the customer cancels the contract 15-7 days before the start of the service, it agrees and undertakes to pay 35% of the trip price to the Agency as a withdrawal compensation in less than 7 days. Date changes made by the customer are in cancellation order.
5. In the event of cancellation / transfer of the discounted service, the Customer agrees and undertakes to pay 50% of the service price up to 7 days before the start of the service, and the entire service cost to the Agency in less than 7 days.
6. Due to the validity of the cancellation of the reservations made by the relevant hotels and airlines, their cancellation conditions are valid, in any way, without due to the Agency or any request of the Agent from the Customer, according to the conditions of that ticket / airline or the hotel. Payment can be requested from.
7. The customer can purchase tours, hotels, etc. In case it is not possible to continue the program, at least 7 days before the departure date, the Agency informs the Agency about its intentions, tour, hotel, etc. In terms of fulfilling all the conditions applicable to a third person. In this case, the hotel, tour, etc. The transferee and the transferee are jointly responsible for paying the balance against the Agency and any additional costs arising from that transfer. Transferred hotel, tour etc. The visa fee of the customers whose visa process is completed is not refunded. Hotel, tour etc. visa responsibilities of customers who are transferred will be their own.
8. The agency may cancel the tours announced or registered, partially or completely, before the start of the service, provided that it informs the customer when it deems necessary. At the same time or during the service, the supplier may change the names of the hotels within the scope of the service, the means of transportation and their movement places, the order of visiting the places specified in the program and shown as places to visit. If the customer does not accept these changes and cancellations for justifiable reasons, he has the right to cancel the reservation and receive the service fees that are not consumed. In this case, the customer's right to compensation does not arise.
9. The reservation can be canceled without interruption if the customer or his first-degree relatives document the discomfort and deaths of the 10-day regular occupation with a formal report from the full-fledged state hospital. In cases where it is not documented or incompletely documented with the report, the Customer will not be able to make any requests. All deductions and other payments received are requests of hotels or tour operators and have nothing to do with the Agency.
10. Room type changes, requests for adding and removing customers, the campaign and payment terms of the reservation are updated according to the conditions of the day of the change. In reservations where two or more people stay, if a person's name changes, the campaign and payment terms of the reservation are updated according to the conditions of the day the change was made. The name change is canceled for single accommodation.
11. For all changes to be made after the first change, 50.-TL / per person transaction fee is collected for each transaction.
12. Changes, cancellations etc. made by the intermediary company. In cases, the Agency does not accept any responsibility.
RIGHT TO WITHDRAWAL
The customer has the right to withdraw within 7 days after the contract becomes valid for the service subject to the contract or to the person he / she shows. In order to use the right of withdrawal, it is obligatory to notify the Agency in writing by fax, e-mail within this period. If this right is exercised, the invoice of the service provided to the Customer or the use of the 3rd person, the originals of the Tour Registration Forms must be submitted to the Agency. The service fee is refunded to the Customer within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned.